Frequently Asked Questions
How you order
To add an item to your shopping bag please select your colour and size. Then click on "add to shopping bag. To complete your order, click on "shopping bag" at the top of the page to continue. For information on the different shipping and payment methods, simply click on "shipping" and "payment".
Shipping & Delivery
Shipping costs within Germany are free. Returns are always free. For orders from Belgium, Netherlands, Finland, France, Greece, Ireland, Italy, Luxembourg, Denmark, Norway, Austria, Poland, Portugal, Rusia, Sweden, Switzerland, Spain, Czechia, Ukraine, Hungary, United Kingdom: 15 EUR For orders from Canada, United States: 30 EUR For orders from New Zealand: 35 EUR
Deliveries are handled by DHL.
Payments, as well as refunds are invoiced in Euro (EUR). Payment by credit card: We accept the following credit cards and debit cards: Visa, Mastercard, American Express. Payment by paypal: If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register one and proceed with the payment.
How to return items
Return shipment in Germany is free of charge. You can print the return label for Germany here: https://shop.laguso.com/retoure/. To return items from other countries, please write an email to: email@example.com